ALX Imaging, LLC knows that you may have some questions and we appreciate your concerns. The following are but a sampling of frequently asked questions we have addressed. If you have any other issues you would like for us to address or post in this section, please contact our support staff by clicking on the "Contact Us" link in the left side menu.

Will using remanufactured toner cartridges void my warranty?

Can a toner cartridge, including a new OEM, damage my printer?

With hundreds of thousands of cartridges produced using our manufacturing process, not one substantiated claim has been made concerning a Genuine ALX Imaging, LLC remanufactured cartridge causing any damage to a laser printer. It is our understanding, however, that any company found negligent in producing a product that is purchased and subsequently causes damage through normal use may be liable to repair the damage caused. We have provided for such an instance in our product warranty.

ALX Imaging, LLC is is proud to be "Nationally" recognized as one of the oldest producers of quality remanufactured toner cartridges, an honor shared by only a few in the country. This distinction was earned by refusing to compromise the quality of the product or integrity of the company by offering substandard products to compete in price with other "refilled or recycled" products offered.

We are priced much lower than an original OEM cartridge and are very competitive with like remanufacturers in the industry. Our cartridges are designed to compete primarily with original OEM products rather than the less expensive and often unreliable refilled or recycled products. Our manufacturing process is such that we offer you quality and consistency each and every time. Our customers prefer and have become accustomed to it.

Are all recharged cartridges & companies about the same?

There are important differences in "recharging" companies and the products that they offer. Manufacturing methods, knowledge, experience, selection of toners as well as replacement parts are only a few of the many variables. Customer service, consistent value and dependability of delivery are other important considerations. The following are the most common manufacturing methods that we are aware of;

• "DRILL & FILL" (also known as recharging or refilling) - Holes are often drilled in the toner cartridge, one to dump the excess toner waste and the other to refill the cartridge with toner. The holes are then covered, often with black electrical tape.
  Disadvantages: Possible contamination with plastic particles that may not have been completely removed from the cartridge after the drilling process. Proper inspection and cleaning of most of the critical parts is often not performed. This was an ill conceived method that never worked, contaminated a lot of printers and made many customers very unhappy, so much so that they assumed recycling was not a viable option.

• "RECONDITIONING"(also known as or refurbishing) - A cartridge usually goes through a disassembly and cleaning procedure prior to refilling with toner. The cartridge is then reassembled, usually with the exact same parts acquired from the disassembly procedure.
  Disadvantages: Worn parts are not usually replaced, generally wearing out after 1 cycle, or even before the toner cartridge is completely empty. The customer is then placed in a position of purchasing a new OEM cartridge every other cycle to maintain some level of quality. As a result, the average cost per cartridge used is somewhat higher, as much as 20% to 40% higher than the advertised price for reconditioned cartridges.

• "REMANUFACTURING" (also known as rebuilding) - Worn parts are generally replaced and a more effective cleaning process usually takes place. Depending on the remanufacturer, customers sometimes get their own cartridges back.
  Disadvantages: Not very many. However, since different types of toners are used for the many different types of cartridges, parts may be contaminated if they are produced side by side. This is most common when customers receive their own cartridges back. The result is excessive streaking or void areas on the printed pages.

• "DEALERS or WHOLESALERS" (do not make their own cartridges) - They may have their customers cartridges recycled or provide cartridges from firms using one of the above, or other methods.
  Disadvantages: The customer relies on the dealer to select a vendor who produces a reliable product, or so they hope. There is no guarantee the dealer will select the right vendor, or use the same vendor all the time. If the dealer shops around for price, their customers may experience a variance in print quality and consistency from one cartridge to the next or one order to the next. Best to deal direct with the manufacturer, don"t you agree?

• "Our MANUFACTURING PROCESS" (to our knowledge) The most comprehensive toner remanufacturing effort in the industry. A method that has been proven to work over & over again.
  Advantages: In our 27th year successfully remanufacturing toner cartridges and our 32nd year in business. Experience, longevity in business and reputation for integrity are the foundations under which we can honestly support our warranty. We have been around for a long time and one of the pioneers of this industry. We will still be there if you need us when others may not.

Still have Questions

Please contact our support staff by clicking on the "Contact Us" link in the left side menu, or call (210) 651-5000 and we will be happy to answer your questions.

• Email:sales@alximaging.com
• Telephone: (210) 651-5000
• Fax Orders: (210) 651-6130
• Federal Tax ID: 27-4518092 (a Texas Corporation)
• Business Hours: Monday thru Friday, 8:00am - 5:30pm Central Time