Free
shipping via UPS Ground ($100
min order)
- Free shipping via UPS Ground to the 48 contiguous
USA states
- Orders shipped to Alaska & Hawaii are not included
in the free freight program
- Orders shipped to APO & FPO addresses are shipped
Priority through the US Postal Service (USPS) and are
not included in the free freight program
- Orders shipped to any destination other than the 48
contiguous USA states via the US Postal Service (USPS)
are not included in the free freight program
- Applies to Internet orders only over
$100.00 net
- Most orders delivered within 2 - 4 business days,
cut-off time for ground shipping is 4:00pm Central Time
- Orders less than $100.00 net do NOT qualify for free
shipping
- Overnight & 2nd day air shipments also available
at an additional fee
- NOT available to resellers or customers on any form of
Net Terms.
Shipping
Time Schedule
(Cut-off Times)
- United Parcel Service (UPS)
- Domestic Ground: Orders
received by 4:00pm
Central Time usually ship same business
day
Domestic
Air: Orders
received by 4:30pm Central Time usually ship same business day
Federal
Express (FedEx)
- Domestic
Air: Orders
received by 3:00pm Central Time usually ship same business day
- International
Air:
Orders received by 2:00pm Central Time usually ship same business day
U S Postal
Service (Priority for domestic, Express for International)
- Priority:
All orders will generally ship within 1 - 2 business days
- Express:
All orders will generally ship same or next business
day
- Military
Mail: All orders will generally ship within 1 - 2 business days
Local
Courier (San Antonio)
- No longer available - See UPS
or U S Postal Service above
Customer
Pick-up (Seguin, TX)
- No longer available - See UPS
or U S Postal Service above
Rush
Shipments
- Orders
received after the cut-off times listed above are NOT guaranteed to
ship that day.
- Customers
insisting any order be shipped when received after the
cut-off time, and
- if
the shipment can still be made ready in time a for
pick up at our facility by the selected carrier,
the order may be subject to a $10 Rush Fee.
- if
the shipment CANNOT be made ready in time for a
pick-up at our facility and needs to be dropped
off or brought to the carrier or his designated
facility, the order will be subject to a $25 Rush
Fee.
- Although
we make every attempt to ship all orders the same day,
the afternoon is our busiest time. Emphasis is placed
on the orders placed by our customers within the
specified time frames above. Since most errors also
occur then trying to process a rush order, we have
adjusted our policy to accommodate those shipments
with a higher degree of accuracy. If you are not
willing to accept the rush fee, please do not expect
us to guarantee the order be shipped same day.
Returning
Used Cartridges
& Fusers (cores)
When you select the exchange
price, you agree and become responsible to return
your used cartridges (cores) within 20 calendar days,
starting on the day of shipment. If
you do not think your current cartridge will be empty by
then, please select the non-exchange option (this option
does not require the return of a used cartridge). . Please
note that we do not accept cores that have been drilled, self
refilled or tampered with.
- If you anticipate a problem or will be unable to
return your used cartridges on time, or at all, please contact us prior
to the 20 days to make alternate arrangements
- Used cartridges not
returned within 20 calendar days will
automatically be billed the difference between the
exchange and non-exchange rates, plus a non-refundable $10.00
Late Fee for each used cartridge either returned
late or not returned at all
- Used fuser assemblies not
returned within 20 calendar days will
automatically be billed the difference between the
exchange and non-exchange rates, plus a non-refundable $20.00
Late Fee for each used fuser unit either returned
late or not returned at all
Product
Return Policy (Warranty or other reasons)
- Do not use
the "Core Return Label" without prior
authorization
-
The
"Core Return Label"
is not a return authorization & does not have an R/A
number
- Any item received with a
"Core Return Label"
is
handled as a core return only!
- Products
will not be accepted if returned without prior
authorization and valid RMA#
If
you are experiencing a problem or find a need to return a
product originally purchased from us,
we ask that you follow
this link for Product Return Information and Return
Authorization.
Additional
Company Information:
- Email:
sales@alximaging.com
- Telephone: (210) 651-5000
- Federal Tax ID: 27-4518092
(a Texas Corporation)
- Business Hours:
Monday thru Friday, 8:30am - 5:30pm Central Time
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